The shipping address cannot be changed after the order has been placed. If you would like to return your order, please visit our Returns and Refunds page.

We work hard to get all orders processed as quickly as possible, once an order has been placed and payment has been processed, you cannot cancel your order. If you need to return any items please wait until you receive the shipment and then visit our Returns and Refunds page.

Items cannot be added to an existing order that has been confirmed. Your order is confirmed once you have completed the checkout stage and sent a confirmation number. If you would like to order additional items, you are welcome to place a new order online.

Arc'teryx online purchases can be shipped to destinations within Canada, USA, Germany, UK, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland and the Netherlands. For shipping to Australia please visit www.arcteryx.com.au. For shipping to New Zealand please visit www.arcteryx.co.nz.

We may not be able to deliver to some regions listed above due to shipping restrictions.

We are unable to deliver to: Büsingen am Hochrhein, Helgoland, Féroé Islands, Greenland, Åland, Campione d'Italia, Livigno, SanMarino, The Italian waters of Lake Lugano, Vatican, Jan Mayen, Andorra, Canaries Islands, Ceuta, Melilla, Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten, Guadeloupe, Martinique, Guyana, Mayotte, Reunion, Nouvelle-Caldedonia, French Polynesia, Saint-Pierre-et-Miquelon, Saint Barthelemy, Saint-Martin, French Southern & Antarctic Lands, Wallis et Futuna, Monaco, Guernsey, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Antarctic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands, Mexico, Hong Kong, United Arab Emirates, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Portugal, and Northern Ireland.

Yes. We ship to post office boxes but may have to use an alternative carrier. This can increase the estimated delivery time to 5-10 business days.

Yes.

To check the in-store availability, add the item(s) to your cart and proceed to checkout. Once there, select the pick-up in-store delivery option to confirm your selected store’s availability. Please note that availability can vary by location. Our Store Finder will help you to locate your nearest store.

We can ship your order to a military base address but we may have to use a different carrier which can increase the delivery time of your order beyond our standard shipping timeline. Additionally, shipping to a military address may reduce visibility when tracking your package.

All applicable taxes will be applied based on the country or region that your order is being shipped to.

We do not ship to multiple addresses. Each individual order can only ship to a single address.

If you wish to send several items to different addresses, then a new order must be completed for each individual destination.

You are able to enter a different shipping and billing address, however, for credit card verification purposes your billing address must be entered exactly as it appears on your statement.

The packaging method will be determined by the product and number of products on your order. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.

All packages are insured through the shipping company used.

Arc’teryx Equipment does not allow Freight Forwarding due to agreements with our overseas dealers. If you are located in a country Arcteryx.com does not ship to, please contact a local Arc’teryx dealer to purchase products.

Sometimes, the fastest way to get your order to you is to ship some items separately. We try to minimize this whenever possible, but if we do need to split your order, you will never have to pay for additional shipping. We will also provide multiple tracking numbers so you can see the shipments on their way to you.

High value orders travelling to the US require special customs and brokerage documents. Often times, these documents require additional personal information from you as the “importer” of these goods. To help ensure a frictionless shipping experience, we will attempt to split these high value orders into two smaller ones that can make their way to you without any additional documentation required.

If your order is over the limit, we will always reach out to you directly to let you know and provide a fast and easy solution.