Shipping & Delivery FAQ

Can I change my shipping address after my order has been placed?

Can I cancel an order once the order has been placed?

How will I know you that you received my order and when will the payment be deducted?

Can I add items to an existing order?

Which countries does Arc'teryx ship to?

Does Arc'teryx ship to post office boxes?

Can I have my order shipped to an Arc'teryx store?

Can Arc’teryx ship to a freight forwarding address?

Will you ship my order to a military address?

How much tax will I have to pay?

Does Arc'teryx ship to multiple addresses?

Can products be delivered to a different mailing address from the billing address?

List of holidays that may delay shipping.

What packaging will my order be shipped in?

Is my package insured?

Can't Find what you are looking for?

If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.

Customer Service Hours:


Americas: 8am-5pm, Mon-Fri PST

Europe: 9am-6pm, Mon-Fri CET

Contact Us Form

Currently, our response time is 2 to 3 business days.

Order Tracking

Do you want to track the order that you already purchased online at

View our Order Tracking Page