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Customer Service Hours:
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Europe: 9am-5pm, Mon-Fri
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Terms and conditions of sale ("Sales Terms")
Effective October 6, 2020
These Sales Terms are applicable to the Arc'teryx Online Shop (“Online Shop”) at www.Arcteryx.com and to orders and sale transactions for products available at the Online Shop (“Product”).
The Online Shop is owned by and operated by Arc'teryx Equipment, a division of Amer Sports Canada Inc. (herein, "Arc'teryx", "we" or "us" as the context may require). The Online Shop is owned by and operated by Arc'teryx Equipment, a division of Amer Sports Canada Inc. Arc'teryx Equipment is the seller of the Products.
BC Incorporate number: BC1040997
GST Registration number: 12 126 0582 RT0001
USA Business number: FEIN: 73-1670157
With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.
Please note that these Sales Terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.
About These Sales Terms
These Sales Terms only apply to purchases made in this Online Shop. Other Arc'teryx web sites on the internet may have different terms and conditions. From time to time Arc'teryx may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated by Arc'teryx.
Information contained in Arc'teryx's advertising, brochures or other written materials, on Arc'teryx web sites or given to you, is for information only and not an offer by Arc'teryx to supply any Products.
BY PLACING AN ORDER FOR PRODUCTS YOU AGREE TO BE BOUND BY AND ACCEPT THESE SALES TERMS.
Additional terms and conditions are required to be accepted for Employee or other purchase programs.
Placing an Order
To be able to buy Products you have to:
- Provide your name and address, phone number, email address, payment details and other required information.
- Be at least 18 years of age.
- Provide a delivery address in the United States (note that Arc'teryx is able to deliver to certain addresses, including but not limited to, P.O. Box addresses and Military APO/FPO addresses provided that a physical address is included).
- Be the owner or authorized holder of a valid payment card. You may place an order by clicking on the "Add to cart" button and proceeding to the checkout page.
When you create an Arc'teryx account you will also create a personal user identification (your username) and password. Keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.
Order Processing and Contract Formation
You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Arc'teryx. We may choose not to accept abnormal orders and orders which Arc'teryx suspects are not placed in good faith.
After having received your order, Arc'teryx will send you an order confirmation via email with your order number and details of the items you have ordered.
Acceptance of your order and the formation of the contract of sale between Arc'teryx and you will not take place unless and until you have received your Arc'teryx order confirmation email.
You have the option to cancel your order at any stage by contacting Arc'teryx customer service by calling 1.866.458.2473 before we have sent Your Arc'teryx Order confirmation email.
Prices, Shipping and Handling, Charges and Taxes
The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. Arcteryx may change prices at any time without notice. Price increases will only apply to orders placed after such changes.
Arc'teryx charges sales tax where required by law. If you are shipping to states where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in your Arc'teryx Order. Prices for the Products do not include charges for shipping and handling.
Separate charges for tax and shipping will be itemized in your shopping cart and on Your Arc'teryx order confirmation email.
Product Availability and Delivery, Circumstances Beyond Reasonable Control
Arc'teryx does not guarantee the availability of any Product in the Online Shop. Arc'teryx reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.
We will provide you with the information on the latest expected delivery date which will not exceed 30 days unless you specifically agree on a later date.
In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us.
Delivery options are defined in checkout and may change. Delivery based on the option selected is not guaranteed. Reimbursement for payment of the express delivery price will occur if the service requested was not delivered on time.
If the items remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Arc'teryx.
Customer desiring to return or refuse delivery will be best serviced by receiving the delivery and following the return instructions included in the package.
Arc'teryx shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.
Compatibility, Product Information
When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other Arc'teryx (or non-Arc'teryx) web site (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.
Payment shall be made by a credit or debit card, Arc’teryx Gift Card, Arc’teryx Product Replacement Voucher (for Canada and US customers), PayPal or other form of payment approved from time-to-time by Arc'teryx. Certain restrictions and terms and conditions apply to Gift Cards and Product Replacement Vouchers, see those terms and conditions [Here]. Approved credit and debit card types are listed in the Online Shop. You have to supply your payment details when you place your order. Your credit card may not be accepted if: (i) the name on the credit card does not match the billing name given or (ii) the billing address given does not match the bank records. Your payment will be charged on shipment of the ordered items. We will not supply the items to you until payment is confirmed. As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.
Title to Products
Arc'teryx retains full legal title to Products until it has received all amounts due on the ordered Products.
Return and Refund, Other Options
If you have bought Products for your own private use as a consumer and want to exercise your right to return the items you have purchased, you may return the product within fourteen (14) calendar days after the date of receipt of the delivery for orders made from outlet.arcteryx.com and within thirty (30) calendar days after the date of receipt of the delivery for orders made from arcteryx.com and in each case, correctly follow the instructions on the return form provided with your shipment.
Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service 1.866.458.2473 by phone for assistance.
How to Return Items?
A pack slip and return form will be inserted within your package with return instructions.
- You must return the items in their original package.
- You must include all accessories, user manuals and any free gifts that came in the same package.
- Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.
- Please treat the items with care and return them in the condition that they were delivered to you.
- Please use, if possible, the original delivery package or pack the items securely and make sure that the filled out return form is included inside the box and place the pre-printed return label on the outside of the packing used for shipping.
- Replacement or refund can only be processed once we have received all the items to be returned.
If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card, reissuing a gift card, or a Product Replacement Voucher fifteen (15) calendar days after the date of receipt of the delivery.
Please note that Arc'teryx will only process returns and refunds for items bought in this Online Shop.
Arc'teryx provides a limited warranty to buyers who purchased the Arc'teryx product (Product). Arc'teryx Products are warrantied against non-conformance with our material and workmanship specifications for the Warranty Period as defined in the following link: www.arcteryx.com/help/product-service.
These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Sales Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, loss of profits, loss of contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
Arc'teryx customer service will assist you with any questions. You can contact us by phone 1.866.458.2473 Monday through Friday 8am to 5pm PST.
These Sales Terms shall be governed and construed in accordance with laws of the Province of British Columbia, Canada.