Cerium Hoody Men's

Hi there, we are sorry to hear about the zipper issue with your Cerium Hoody. We appreciate your feedback and will pass this along to our design team for review. Our After-Sales team emailed you on January 5th, we are just waiting for a confirmation on your end to proceed. We hope to hear from you soon.

Hi there, thanks for taking the time to provide your feedback. Your feedback is important to us, and we'll be sure to convey it to our design team. If you encounter any issues with your Cerium Hoody in the future, please consider filling out a Product Service Request form, and our team will examine it to determine how we can assist you. https://arcteryx.com/ca/en/help/product-service/service-request

Hi there, we are sorry about the clumping of your Cerium Hoody. Clumping occurs when the down insulation is dirty and requires a cleaning. The optimum state of the Cerium Hoody is to be both dry and lofted. Air pockets caught between clusters of down feathers retain body warmth. This loft is what provides down insulation. Over time, dirt, sweat, and moisture can contaminate the down feathers through the outer jacket material and cause them to clump and lose their loft. A gentle wash and thorough drying will restore the jacket’s insulating performance. We recommend the following steps to clean your jacket. How to Wash: Step 1: Prepare for washing • Close the main pit zippers. • Open pocket zippers. • Release tension on all elastic drawcords. • Loosen and re-secure the velcro cuffs. Step 2: Wash and rinse • Choose a front-load washing machine, ideally. • If using a top loader (agitator), protect your garment inside a mesh bag for added protection. (If you don't have a mesh bag, don't worry. We use Guppy bags at our Service Centres, or putting your garment in a pillowcase can also work in a pinch.) • Put your garment in the machine and add cleaning agent as indicated on the bottle. • Wash on medium cycle heat (40C/104F) at permanent press or gentle cycle setting. • Use a second rinse cycle to remove any residual soap. How to Dry: Step 1: Prepare for drying • Turn the garment inside out. Step 2: Choose normal low heat • Place in dryer alongside two clean tennis balls or "dryer balls" to help prevent clumping and redistribute down. • Dry completely and thoroughly, to avoid clumping or mold. • This may take upwards of 2 hours of drying time. Step 3: Re-apply DWR if needed • Lay the garment on a flat surface. • Shake the bottle well and spray a thin coating evenly on the outer surface. • Don't saturate the surface. A thin coating is adequate. • Rub DWR into the outside of your jacket with a clean sponge or cloth to keep the treatment application even and prevent streaks. • Allow garments to dry for 12 - 24 hours. • Hang in a well-ventilated space. • Air drying is fine, but heat may improve the treatment's effectiveness. (Put dried garments in the dryer for 10 - 20 minutes.)