We do not offer exchanges for purchases on arcteryx.com. To find your way into a new product, you may return and repurchase your item(s) online or at your nearest Arc'teryx store. Purchases made from November 6th, 2024 may be returned through to January 24, 2025.

Visit our Returns & Refunds page to start the return process.

Cancelling an order is the last thing we want to do, but it may be necessary due to some of these common reasons.

• The item is out of stock
• Discrepancy in billing information
• Policy breach*

*Arc’teryx does not support Bulk Purchasing or Freight Forwarding. Orders outside of these policies may be cancelled without notification.

In the event your order is cancelled, you will not be charged, and any charges pending will be cancelled as well.

Online and in-store purchases are not eligible for price adjustments.

An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, faster returns, as well as quicker check-out next time.

Arc'teryx products are available directly through our website or from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores.

Our product pages will let you know if the item is an online exclusive or if it’s available at a nearby Arc’teryx brand store. You can also use our Find a Store feature to see the closest location where the item is sold.

Arc’teryx is committed to reducing our impact on the planet, setting ambitious Science-Based Targets and working towards a circular economy. This means reducing waste and use of excess materials. To this end, we recently made the decision to remove Arc’teryx stickers from online orders, in line with our climate impact goals and ongoing commitment to sustainability.

General sizing information for Arc'teryx products is included on our Sizing Charts page.

Although our WaterTight™ zippers are highly water resistant, they are not fully waterproof. Pockets constructed using waterproof fabrics may collect water if they are opened or accessed during wet or snowy conditions.

We strongly recommend that you keep any fragile or electronic devices in a sealable plastic bag inside an internal pocket. We do not recommend keeping items in your pockets that may be damaged by moisture. Arc'teryx is not responsible for any damage to electronic devices or personal equipment.

The Arc’teryx Professional Program provides specialized gear designed for individuals involved in professions dedicated to outdoor recreation safety, mentorship, conservation, and access.

To find out more, please visit our Pro Program page.

In order to benefit from the best performance of an Arc’teryx product ensure that your purchase is authentic. Visit our Counterfeit Information page for details on identifying features that sets Arc’teryx apart.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna and Gift Cards*.

Note: Apple Pay is only available through the Safari browser or on an Apple Pay compatible mobile device. Google Pay is only available through the Google Chrome web browser or on a Google Pay compatible mobile device.

*Gift cards are accepted only in CAD, USD, Euro, and GBP currency countries, excluding CHF, NOK, SEK, DKK, and PLZ.

Arc'teryx only accepts credit card payments from the countries listed below. If your credit card is registered to a country not listed below, please use PayPal as an alternative payment method.

• Australia
• Austria
• Belgium
• Canada
• China
• Czech Rep
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Japan
• New Zealand
• Norway
• Spain
• Sweden
• Switzerland
• The Netherlands
• United Kingdom
• USA

If you've received a message at our checkout saying your credit card information is unable to be verified, you may need to:

• Make sure you wait at least two business days before attempting to reorder again.
• Make sure your order is not outside of our bulk purchasing and freight forwarding policies.
• Reach out to your credit card provider to investigate a potential issue with your card.
• Check if your credit card is registered to the country you are ordering from and shipping the order to. See the full list of countries we ship to here.
• Confirm the card information has been entered correctly.
• You have exceeded the quantity limit on a special collection.

A pending or pre-authorized transaction is a recent transaction that you've made with your credit card that has not yet been fully processed. If the pending transaction does not get processed and charged to your account, it will usually be removed by your provider in up to 10 business days. Once the charge has been posted to your account, it becomes a posted transaction.

We do not currently offer tax exemptions on orders.

All applicable taxes will be applied based on the country or region that your order is being shipped to.

Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Fee. As Arc'teryx is a Canadian company, some banks apply this fee to charges by Arc'teryx. Other banks use independent third party credit card processing companies that charge this fee. Your financial institution could also be applying a similar cross-border assessment fee.

Klarna is an installment payment platform. Shoppers can split eligible purchases into interest free payments with no fees, if paid on time.

With Klarna you can easily pay for your orders immediately by bank transfer, direct debit or credit card. Please note that billing and shipping countries must match to display Klarna as a payment option.

*UK residents only: Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.

To return an order purchased through Klarna, head to our Returns & Refunds page.

Create an account and learn more about Klarna here.

Arc'teryx does not support Bulk purchases or Reselling. Product purchased at Arc'teryx Brand Stores, Outlets, Partner stores, and on Arc'teryx Websites is intended for personal, non-commercial use. Arc'teryx reserves the right to limit the quantities of items purchased per person, per household, or per order. These restrictions may be applicable to purchases made by the same person(s), household group, credit card or other forms of payment. Arc'teryx reserves the right to limit the quantities of items returned per person, per household, or per order. These restrictions may be applicable to returns made by the same person(s), household, group, credit card or other forms of payment.

We define 'bulk purchase' as an order in excess of $3000, more than 4 items of the same product or repeat purchase pattern, which may represent more than normal personal use. We define 'reselling' as a purchase intended to be sold to another person or business.

Our brand reputation is built on quality and craftsmanship, making sure you have the best product to perform in the harshest conditions. We strive for all our customers to receive expert honest advice from our trained staff, and as our customer you should expect the same from your location of purchase.

We are aware some unlicensed resellers operate in various locations around the globe. We are working hard with various governmental agencies to shut them down. These unauthorized resellers or grey market resellers not only risk selling fake or counterfeit product, they may put you at risk if the product fails in extreme conditions. In addition, resellers create an unfair marketplace and jeopardizes our relationship with our global partners. Individuals or companies who engage in unauthorized reselling of Arc'teryx product risk legal action for unauthorized use our trademarks, copyrighted materials, and/or other intellectual property.

Arc'teryx is not able to honor warranty claims or provide repair services on product deemed to be fake or counterfeit acquired through unauthorized resellers.

Arc'teryx is part of the Amer Sports Group, a global collection of technically-advanced apparel and equipment brands. Arc'teryx and its factories strive to meet or exceed standards of social and environmental responsibility as outlined by our parent company.

Learn more about our Environmental Policy at Arc'teryx, and the Responsibility Commitments from our parent company Amer Sports.

Official communications from Arc'teryx will always come from a verified email address ending in @arcteryx.com. Please contact us if you have been affected by unauthorized communications. Thank you for helping us maintain a safe and secure community.

We respect your privacy. Arc'teryx will never sell, trade, rent or loan your personal information to any other organization. "Personal information" is information about an identifiable individual as described in applicable privacy legislation.

We take steps to ensure we meet the privacy principles and requirements for personal information under Canadian law. The purpose of our Privacy Policy is to inform our guests how we collect, use, and disclose personal information in our custody or control.

For more information, please visit our Privacy Policy page.

A cookie is a piece of text stored on a user's computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ "cookies" (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user's domain name and email address, or recognize you as a return visitor to our site.

Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.

Please see our Privacy Policy link on our website for more information.

Arc'teryx ReGEAR™ is our reCommerce program. Our products come from guests trading in their fully functioning gear that they are no longer using or products that are professionally cleaned and/or repaired back to functioning standards.

In exchange for your fully functioning used gear, we will give you a gift card worth 20% of the original value that your product was listed for.

We also have some gear on the site that has been professionally cleaned and repaired in an attempt to extend the life of as many products as possible.

Our gear is built to last, and sometimes our products outlast our guests need for it. When we can keep those products in circulation through resale, we reduce our impact by keeping that gear in the field, which moves us closer to a circular economy.

Currently, ReGEAR™ is only available for shipping to the US & Canada. To see what's in stock and place an order, visit our online store. As the program grows we look forward to expanding to new regions, and to sell this out of our stores.

Arc'teryx is proud of the quality and performance of all our products. Every Arc'teryx ReGEAR™ purchase is covered by the Arc'teryx Limited Warranty. If you believe there is a manufacturing issue within the practical product lifespan of your item, visit our Customer Support Centre and start a Product Service Request.