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Hi Alli, we appreciate your feedback and will pass this along to our design team for review. The reason why you see the dark-coloured goose down is that we do not dye our insulation and we use the down insulation in its natural form to maintain the warmth-to-weight ratio. There are times when our lighter-colored jackets will show some down through the outer fabric, rest assured this is not a defect.

Hi there, we appreciate your feedback and will pass this along to our design team for review. Clumping occurs when the down insulation is dirty and requires a cleaning. The optimum state of the Cerium Hoody is to be both dry and lofted. Air pockets caught between clusters of down feathers retain body warmth. This loft is what provides down insulation. Over time, dirt, sweat, and moisture can contaminate the down feathers through the outer jacket material and cause them to clump and lose their loft. A gentle wash and thorough drying will restore the jacket’s insulating performance. We recommend the following steps to clean your jacket. How to Wash: Step 1: Prepare for washing • Close the main pit zippers. • Open pocket zippers. • Release tension on all elastic drawcords. • Loosen and re-secure the velcro cuffs. Step 2: Wash and rinse • Choose a front load washing machine, ideally. • If using a top loader (agitator), protect your garment inside a mesh bag for added protection. (If you don't have a mesh bag, don't worry. We use Guppy bags at our Service Centres, or putting your garment in a pillowcase can also work in a pinch.) • Put your garment in the machine and add cleaning agent as indicated on bottle. • Wash on medium cycle heat (40C/104F) at permanent press or gentle cycle setting. • Use a second rinse cycle to remove any residual soap. How to Dry: Step 1: Prepare for drying • Turn garment inside out. Step 2: Choose normal low heat • Place in dryer alongside two clean tennis balls or "dryer balls" to help prevent clumping and redistribute down. • Dry completely and thoroughly, to avoid clumping or mold. • This may take upwards of 2 hours of drying time. Step 3: Re-apply DWR if needed • Lay garment on a flat surface. • Shake bottle well and spray a thin coating evenly on outer surface. • Don't saturate the surface. A thin coating is adequate. • Rub DWR into the outside of your jacket with a clean sponge or cloth to keep the treatment application even and prevent streaks. • Allow garments to dry for 12 - 24 hours. • Hang in a well-ventilated space. Air drying is fine, but heat may improve the treatment's effectiveness. (Put dried garments in the dryer for 10 - 20 minutes.)

Hi there, we appreciate your feedback and will pass this along to our design team for review.

Hello, Thank you for reaching out to Arc'teryx with your feedback on the Cerium Jacket. We're sorry to hear about the issues you have come up against with your jacket, and that the timeline of the Product Service did not meet your expectations. We appreciate your comments as our design team is always looking to evolve our gear further, and we will be sure to pass your review along to them. If you have any other questions, be sure to give our Customer Service Line a call or fill out a Contact Us Form. All the best