Veste à capuche Kyanite Homme

Do NOT Buy!! After 4 months and wearing it 4 times (no washing). Severe pilling. Called customer service, was told that is normal and I should buy a pilling shaver. Arcteryx what is wrong with you, its obvious its bad material. Going back to MEC

This hoody is 5 stars out of the box, in theory I absolutely love it. Perfect cut, perfect fit, very comfortable, warm. Basically my dream hoodie. BUT, it has one fatal flaw: the external surface is SUPER fragile and prone to piling. After only a few months of casual wear and minimal washing, hang dry, it is piling in multiple places, most notably on the back of the sleeves for some reason. I am a technical fleece addict, I have multiple other pieces I use for outdoor actives, this one was purchased for casual wear. Now I feel like it is grubby and worn-out looking because of the piling, my dream has been destroyed. This is especially annoying because I was trying to buy this hoody for over a year while it was out of stock waiting for a refresh. In my opinion, this level of fragility is unacceptable in such an expensive garment. However, it doesn't have to be this way, for example I had a kyanite LT that survived 1 year plus of MANY washes before it even began to show signs the smallest signs of piling. I had a MEC technical fleece that survived years of washes and hard use without ever piling at all. I think the textile engineers need to go back to the drawing board with this fabric. In summary, on paper this is the perfect hoodie of my dreams, but it gets 1 star due to lack of durability of the outer surface. What a shame :(