Question 1

Hi, is the Heliad 15 backpack waterproof?

Seymour, Arc'teryx Guest Services · Accepted Answer

Hi there, thanks for reaching out. The Heliad 15 Backpack is made with 100D SD Cordura nylon fabric. The mini-ripstop fabric is light, durable, and treated with an FC0 DWR, making it weather-resistant, but it is not fully waterproof. We hope this helps!

Question 2

What is the hooded base layer that the model is wearing?

Austin · Accepted Answer

Hi there, the model is wearing the Taema Hoody. https://arcteryx.com/ca/en/shop/womens/taema-hoody

Question 3

Hi, when is it going to restock?

River · Accepted Answer

Hello Kate, while we do not have an exact return date for the Heliad 15 Backpack, stock will fluctuate as we move through the seasons. We recommend using our "Notify Me" feature. You can select the colour and the size you are interested in, enter your email address, and we will email you once it is back in stock.

Question 4

wondering if Heliad 10L or Heliad 15L backpack discontinued or just out of stock for now?

River · Accepted Answer

Hello Jinnie, the Heliad 10 and 15 Backpack are currently out of stock as they are very popular products. To make sure you do not miss when they are back in stock, we recommend using our "Notify Me" feature. You can select the colour and the size you are interested in, enter your email address, and we will email you once it is back in stock.

Question 5

Hello Arc! I recently purchased a Heliad15 and I have a question.Has Heliod15 ever been sold with the information below printed on a tag?

Model:28412 (L87814088)
SKU:489168
Size: One Size
Color: Black(30028)
MSRP CAD: $70.00

Dave · Accepted Answer

Hello Paul. The information provided matches with the Heliad 15 Backpack. If you have any other questions, do not hesitate to reach out to our Guest Services team.

Question 6

Which jacket in the boxcar color is the woman wearing in the photos??  It is gorgeous.  Also, when will the Heliad 15 be back in stock in black and boxcar?

Austin · Accepted Answer

Hi there, the jacket in the photo is the Kole Down Jacket. While we do not have an exact return date for the Heliad 15 Backpack, the stock will fluctuate as we move through the seasons. We recommend using our "Notify Me" feature. You can select the color and the size you are interested in and we will send you an email once it is back in stock.

Question 7

Hi 
Is this product available in an offline store in Toronto? If there is a distant station, I would like to go there and purchase it in person.

Austin · Accepted Answer

Hi Anna, thanks for reaching out to us. Unfortunately, we do not have visibility for store inventory levels. We recommend contacting your local store using the Find a Store tool. https://arcteryx.com/ca/en/stores/find-a-store/

Question 8

I have been waiting for this over last 6 months.still nothing. Restock please !

Seymour · Accepted Answer

Hello Taow! We're sorry to hear about how long you've been waiting for the Heliad 15 Backpack to restock. I appreciate you reaching out for more information on when it will be available. At this moment, the Customer Support Team does not have specific information on future restock dates. We recommend using the “Notify Me” feature, subscribing to Arc'teryx emails for up-to-date information on products, or looking to authorized Arc’teryx retailers for any additional item availability.

Question 9

Is it waterproof?

Dave · Accepted Answer

Hello there,

The Heliad 15 Backpack is treated for water resistance. That said, it is not waterproof.

Thanks for reaching out, and if you have any other questions be sure to give our Customer Service Line a call or fill out a Contact Us Form.

All the best

Question 10

please can you give us some idea of when these will be available again in the other less feminine colours?

Dave · Accepted Answer

Hello there,

At this moment, the Customer Support Team does not have specific information on future releases.

We definitely ask you to stay tuned though, as we are always designing forward with customer feedback in mind, and update our styles as the seasons change!

Thanks for reaching out, and if you have any other questions be sure to give our Customer Service Line a call or fill out a Contact Us Form.

All the best

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