Troubleshooting tips:
- If you get stuck on the "Please Wait" screen for longer than 30 seconds try clicking the refresh button on your browser. If that didn't work, try using a private/incognito browser window.
- Did you watch the “how to” video on the employee login page? If not, watch the video for instructions.
- Did you use your AMERSPORTS email? If you tried to use your arcteryx.com email, it will not work. Please use your firstname.lastname@amersports.com email address.
- Have you setup Multi-Factor Authentication? If not, go to the MFA setup site.
- If you are using an iPad, we recommend using Google Chrome.
- Did you press the toggle that you've read the employee purchase policy?
- If you have entered your login details and are having issues.
- Try refreshing your web browser and enter your login details again.
- Try using a private/incognito browser window (see below)
- Try clearing your browser's cache and cookies (see below)
If all above fails, first speak to your people leader for assistance.
If you have issues placing orders, encounter a cancelled order, or have trouble with credit cards, please email Customer Service at employee.orders@arcteryx.com.
If you are having trouble using your Amersports.com username and password to log in to this site or any workplace system please contact Desktop Support.
Tips for shopping once you are logged in:
- If you log out of your employee account, you will lose what is in your cart.
- For security reasons we will log you out after a few minutes of inactivity.
- Best practice: login to the employee portal, add items to your cart, checkout and complete your purchase straight away. This will ensure you don't lose items from your cart.
- Your cart is linked to each specific device you login to. If you login to the employee portal on your computer and add items to your cart, then you login to your phone or iPad, you will not see the items in your cart that were on your computer.
How to use private/incognito mode:
If you are using Chrome…
- Click on the 3 dots in the top right corner of the browser
- Select “New Incognito Window”
- Enter or paste the Staff shopping URL and away you go
If you are using Microsoft Edge…
- Click on the 3 dots in the top right corner of the browser
- Select “New InPrivate window”
- Enter or paste the Staff shopping URL and away you go