Parka Therme Hombre

Hi guys, Sorry for the wait time. It took quite some time for Arc'teryx to answer me. I had to write 3 follow up emails, and in the end I had to call them, to get the most disappointing answer. Let me try to give an as honest and objective description as possible of the progress. As I wrote initially, I contacted Arc'teryx about two different parts. 1) The zipper that broke, has been fixed, with a slightly different one – but it works. 2) The teardown of the outer shell. According to Arc'teryx and the warranty department, it is normal wear and tear, and therefore, my own fault. I stand by my original comment that the jacket has not undergone any hard treatment. But they wrote something like "everyday wear, is really hard for a jacket, and this is what you can expect as wear and tear" – I still strongly disagree - the outer fabric should last longer than 3 years, when it is taken care of properly!  I still think it is true, that it is the best winter coat I have owned – from a warmth, style and weather protection perspective.  I am though switching to layering instead, since it is ridiculous that I now have a "defect" outer layer and a well functioning "inner" layer – the down is still performing top notch when not getting wet due to the outer defect. Even though I disagree about it being my fault, I asked Arc'teryx what it would cost me to get it fixed (I have read multiple places that for x amount they would either replace it or fix it if possible) – but that was shut down by Arc; not an option. I was then browsing a product on the webpage and saw a comment from a guy (approx. a month old) who first got his jacket fixed for free many years ago. Then when it wasn't possible to save the jacket after even more years of use, he contacted them again and they offered him a discount of 60%.  I took a screenshot of the comment and sent it to the customer service rep which replied with the answer:  "We are sorry that we can not help you more with the service request of your product in this opportunity. Our repair center is the one in charge of each individual assessment and they stand behind the assessment given in your case." Which in my opinion demonstrates that they are not even reading what I was writing to them. Now I find myself in a position where I do not know what to do. I do not want to support this kind of company with such a poor customer service, but their products are those that fit me the best. I have tried a bunch of Patagonia gear the last month, since I was considering switching over – but my body form just works best with the cut Arc makes. I hope it helps – let me know, if you have any further questions or want something explained further. Best, Jonas

Hey! My boyfriend is going to Alberta, Canada soon for university and I was looking to buy him a parka. Do you believe this would be appropriate fr the weather there? Or is it too cold/warm?

Well, what did you think to the therme on black?! Was it black?? My black coat looks greyish Quality coat though!

I'd agree with a lot of this. The hood fits poorly (blows off when cycling), the fit is awkward (the jump from medium to large is too big - I'm 183cm, 102cm chest, and medium feels tight, and the large I bought because of this is too roomy unless well layered-up - I'm considering mind because of this). It needs a string to pull in the waste. And the high collar gets ugly quickly because of contact with your skin (and I'm not that greasy!). It is warm and waterproof though, so it's not all bad, but there are too many poorly considered details.