Question 1

Would this be good for my 2014 Fission SL?

Seymour, Arc'teryx Guest Services · Accepted Answer

Hi Raphael, thanks for reaching out. As the Fission SL Jacket does not feature down insulation, the Nu Down Detergent is not necessary. We recommend using the Nu Technical Detergent. We hope this helps!

Question 2

NU Down has fragrance listed. 
Does it leave ANY residual smell?

Seymour, Arc'teryx Guest Services · Accepted Answer

Hi there, thanks for reaching out. Nu Down Detergent leaves no residual scent on your gear. While a fragrance ingredient may be listed, it is designed to rinse out completely and leave the gear unscented. Once washed and dried, your item will not retain a noticeable smell. We hope this helps!

Question 3

Is this suitable for my Therme Down Parka?

Sophie · Accepted Answer

Hi Rob, thanks for your question! Yes, the Nu Down Detergent is suitable for your Therme Down Parka. Since this style combines both GORE-TEX and down insulation, we recommend following the Wash + Dry instructions specifically for down to help maintain its performance and longevity. We’ve included a link to our Product Care page for full details on how to properly wash and dry your gear. We hope this helps. https://arcteryx.com/ca/en/help/product-care/wash-dry-down/

Question 4

For my down jacket, does the NU DOWN also restore the hydrophobic qualities of the down...what do you recommend for cleaning the Cerium Jacket?

River · Accepted Answer

Hello Ovid, for cleaning your Cerium down jacket, we recommend using NU Down detergent, which is specifically formulated for down-filled garments. Not only does it clean effectively without damaging the delicate structure of the down, but it also helps restore the hydrophobic qualities of treated down, meaning it revives the jacket’s ability to repel moisture and maintain loft. Just be sure to follow the care instructions on both the jacket and the detergent label. A gentle wash cycle, followed by tumble drying with dryer balls, will help re-fluff the insulation and ensure your Cerium performs like new. https://arcteryx.com/ca/en/help/product-care/wash-dry-down/

Question 5

Would this product be good for my Macai jacket?

Sophie · Accepted Answer

Hello Kyle, thanks for your question! This detergent is formulated for down and synthetically insulated items, while the Macai is a shell jacket. In this case, we recommend using our Nu Technical Detergent, which is specifically designed for cleaning Gore-Tex garments. We hope this helps! For more details on how to care for your gear, feel free to visit our Product Care Page. https://arcteryx.com/ca/en/help/product-care

Question 6

Would this be recommended for the proton hoody?

Seymour, Arc'teryx Guest Services · Accepted Answer

Hi there, thanks for reaching out. Since the Proton Hoody uses synthetic insulation rather than down, there’s no need to use Nu Down Detergent. We recommend using Nu Technical Detergent instead, as it’s designed specifically for technical garments like yours. We hope this helps!

Question 7

How many down jackets I can wash in the same load per cap of detergent?

Seymour, Arc'teryx Guest Services · Accepted Answer

Hi Leon, we recommend using half a cap for 1-2 down jackets, and a full cap for a large load of 3-4 down garments.

Question 8

What detergent should I use to clean my Beta Down Gore-Tex jacket?

River · Accepted Answer

Hello there, since the Beta Down Jacket combines both GORE-TEX and Down fabrics, play to the gear’s more sensitive side: Follow the Wash + Dry instructions for Down and use the Nu Down Detergent. Once your garment is clean and dry, test its water repellency by spraying it with a little water to see if the drops slide off the material. If the water drops don't bead on the jacket, reapply DWR (Nu Durable Water Repellent). For more information on product care, visit our ReCARE webpage: https://arcteryx.com/ca/en/help/product-care/?intcmp=product-care

Question 9

Hi there, would this be the correct product to use on the Thorium & the  rush insulated? Thx

River · Accepted Answer

Hello there, the Nu Down Detergent is the right product to use to wash your Thorium Hoody and the Rush Insulated Jacket. It is made to clean and restore the loft in synthetic and down insulated products.

Question 10

If I want to clean my atom LT jacket, should I use the down detergent or the technical detergent?

Austin · Accepted Answer

Hi there, thanks for reaching out. To clean your Atom LT Jacket, we'd recommend using the Nu Down Detergent to clean the jacket. You can also utilize the Nu Durable Water Repellent to reapply DWR if needed after your wash. You can find more information and watch our tutorial videos on how to wash and dry your jacket on our product care page. https://arcteryx.com/ca/en/help/product-care/?intcmp=product-care

How to Wash:
Step 1: Prepare for washing
 • Close the main pit zippers.
 • Open pocket zippers.
 • Release tension on all elastic drawcords.
 • Loosen and re-secure the velcro cuffs. 

Step 2: Wash and rinse
 • Put your garment in the machine and add cleaning agent as indicated on bottle. 
 • Wash on medium cycle heat (40C/104F) at permanent press or gentle cycle setting. 
 • Use a second rinse cycle to remove any residual soap. 

How to Dry:
Step 1: Choose Medium Heat
 • Place your damp garment in the dryer on medium heat for 40 - 50 minutes, this will reactivate the DWR. 

Step 2: Re-apply DWR if needed
 • Test your clean and dry garment with a light spray to see if water beeds off the surface. If water is not beading off your GORE-TEX, apply DWR treatment at this point.

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