Frequently Asked Questions

Where can I buy Arc'teryx products?

Arc'teryx products are available from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on this site contains links to authorized online dealers who carry Arc'teryx products.

To see a list of authorized online dealers in your country, click here: Online Dealers

To find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here: Find a Store

Most retailers will special order Arc'teryx products not in stock. We also offer assistance in locating specific items for sale; try our
Locate a Product Form.

Does Arc'teryx sell direct?

Arc'teryx offers a Pro Purchase Program for qualified outdoor professionals, including ski patrollers, mountain guides, etc. Please visit our Pro Purchase page for more information.

Arc'teryx also offers volume discounts to businesses, government agencies and other professional organizations. Custom embroidery is available for corporate logos at a modest charge. For more information, please visit our Corporate Sales page

At this time, Arc'teryx does not sell directly to individuals online or via mail order.

Can I get a catalog?

Arc'teryx promotes environmental conservation by not printing paper catalogs for each season.

How can I determine which size will fit me best?

General sizing information for Arc'teryx LEAF products is included on our Sizing Charts page.

To determine how to best fit yourself for an Arc'teryx backpack, please visit our Pack Fit Guide page

For questions on specific sizing details, contact an Arc'teryx Product Specialist at 1-866-458-2473 or send us your question using the Ask a Specialist form

What is the Arc'teryx warranty policy?

Arc'teryx proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be replaced, repaired, or refunded at the discretion of Arc'teryx for the practical lifetime of the product. Product damaged through wear and tear, misuse or neglect may be repaired at a nominal charge. Details on our warranty and repair program can be found on our Warranty and Repair Policy page

How can I get advice on washing or maintaining my Arc'teryx items?

We've prepared some general guidelines on proper care and maintenance of most Arc'teryx products. Due to the technical nature of many of our products, we recommend adherence to these steps in order to maintain optimum performance and to extend the useful lifetime of your products. Please visit our Product Care page for additional information

How do I qualify / apply for the Pro Purchase Program?

Arc'teryx designs and builds its products to meet the demanding needs of outdoor professionals. Qualifying organizations may purchase gear directly from Arc'teryx at a substantial savings. To learn whether your organization qualifies for the Arc'teryx Pro Purchase Program please visit our Pro Purchase page.

I'm considering purchasing an Arc'teryx item; how can I be sure it's authentic?

Purchasing Arc'teryx items from authorized retailers will ensure the product you buy is authentic and supported by the Arc'teryx Warranty Program. Items offered for sale by individuals or third-party websites may still be authentic, but consumers should adopt a "buyer beware" mentality and exercise common sense.

Where are Arc'teryx products manufactured?

Arc'teryx maintains strict controls over the entire product design and manufacturing process. An in-house roster of extraordinarily talented product designers and fabric technicians are responsible for developing the patterns, colors and technological innovations that comprise every Arc'teryx product.

Arc'teryx owns and operates its own factory in the Vancouver, British Columbia area where the majority of our items are manufactured. This factory has played an integral role in developing and perfecting many of the unique construction methods used to produce Arc'teryx products. As a worldwide leader in manufacturing, Arc'teryx also utilizes production facilities in several other countries, including America, China, Vietnam, Taiwan and New Zealand.

All Arc'teryx products are constructed with the highest quality materials and are individually inspected and tested to the same exacting standards regardless of production origin.

What differentiates Arc'teryx and its products from others?

At Arc'teryx, we are dedicated to a founding principle – improving product performance through technical innovation. Our employees are passionate outdoor enthusiasts who continuously seek solutions to improve performance and enhance the enjoyment of our favorite activities.

We build our products from the ground up to meet a specific need or challenge. Moving beyond the edge of the established design frontier, we consistently break new ground with unconventional design concepts and advanced construction techniques. Each new development further stimulates the evolutionary process, expanding our creative horizon and initiating a new cycle of innovation.

Throughout the process, quality and durability remain paramount. In our quest for performance, our product engineers source — and sometimes develop — the most advanced materials available.

These high-performance materials are fused with forward-thinking designs through innovative construction techniques that yield unparalleled craftsmanship. If imitation is a form of flattery, the world has flattered us through countless attempts to recreate Arc'teryx-driven innovations.

Finally, Arc'teryx requires that each item manufactured be individually inspected to ensure it meets our exacting standards; each Arc'teryx item is guaranteed for the practical lifetime of the product.
Arc'teryx is evolution in action.