Head Office Info

Arc’teryx Equipment
a Division of Amer Sports Canada Inc.
110 - 2220 Dollarton Hwy
North Vancouver, BC
Canada V7H 1A8

Click Here for Driving Directions

Shinjuku Eastside Square 6F, 6-27-30
Shinjuku, Shinjuku-ku, Tokyo 160-0022
ARC'TERYX Call Center (Japan)
TEL: 03-6631-0833
Mon.- Fri. 9:30 - 18:00

Specified Commercial Transaction Act

Specified Commercial Transaction Act requires all online/MOTO merchants to publicize the infromation below on their website.


Seller: Amer Sports Japan, Inc.

Operation Officer: Hiroshi Kishino

Address: Shinjuku Eastside Square 6F

6-27-30,Shinjuku,Shinjuku-ku, Tokyo,160-0022 Japan

Contact number:03-6631-0833

Email: ASJ-E-Commerce@amersports.com

Shop name: ARC'TERYX Japan online Store

Price *Required for digital contents business: 1,500JPY - 150,000JPY

Required payment other than product/service price: Credit card payment - None, Cash on delivery - Payment commission, Bank transfer fee.

Payment Method (If any alternative payment is available, please define it.):

Credit card payment(VISA,MASTER,DINERS,JCB,AMEX), Cash on delivery payment (Cash only - Credit card is not available)

※above 5 type of Credit cards are available/Installment payment

Deadline for Order (if applicable):None

Sales quantity (if applicable):None

Scheduled time of delivery:

Orders are normally shipped within 1 to 2 working days in accordance with the Company’s stipulated working days. It sometime takes longer when we out of stock.


Manner for defectives:

In the unexpected event that the delivery contains “defective”, we correspond the return and exchange of merchandise at the Company’s expense.

Return policy:

The period for the return of merchandise shall be within 30 days from the date of the order.

The Company will only accept the return of merchandise at the Member’s request for reasons such as a different image than indicated on the screen or wrong size, provided that the merchandise is returned to the Company with the original tags and accessories still attached. Please be aware that the User shall bear the cost of the return postage.

It's applying of cooling-off legally.

In the unexpected event that the delivery contains “defective,” “wrong merchandise” or “wrong quantity,” please contact the Call Center.

After verifying the content, the Call Center will arrange the return and exchange of merchandise at the Company’s expense.

However, the Company cannot accept the return or exchange of merchandise after it has been used, so please check the state of the merchandise promptly after its arrival.