To request a replacement part, please contact us using this form: Part Replacement Request

Customer Service agents:
0048222922974 or Email Us

Email response time is currently estimated at 3-5 business days.

Americas: 8am-5pm, Mon-Fri PST
Europe: 9am-6pm, Mon-Fri CET

Shipping and Delivery

What orders qualify for free shipping?

We currently offer free express shipping on ALL orders.

What is the estimated shipping time?

The estimated processing and delivery time using express shipping is approximately 2-4 business days, however this timeline may vary with the final destination.

Can I change my shipping address after my order has been placed?

No, the shipping address cannot be changed after the order has been placed.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 0048222922974.

Can I cancel an order once the order has been placed?

No, once an order is placed and payment is taken, you cannot cancel your order.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 0048222922974.

How will I know you that you received my order and when will the payment be deducted?

After your order is processed you will receive an order confirmation number on screen and also by email. Your credit card or PayPal will be charged when your order ships.

The status of your order can be checked on your 'Order Status' page in the 'Your Account' section of this website.

Can I add items to an existing order?

No, items cannot be added to an existing order once payment has been made.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 0048222922974.

Which countries does Arc'teryx ship to?

Arc'teryx online purchases can be shipped to destinations within Canada, USA, Germany, UK, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland and the Netherlands.

We are unable to deliver to: Büsingen am Hochrhein, Helgoland, Féroé Islands, Greenland, Åland, Campione d'Italia, Livigno, SanMarino, The Italian waters of Lake Lugano, Vatican, Jan Mayen, Svalbard, Andorra, Canaries Islands, Ceuta, Melilla, Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten, Guadeloupe, Martinique, Guyana, Mayotte, Reunion, Nouvelle-Caldedonia, French Polynesia, Saint-Pierre-et-Miquelon, Saint Barthelemy, Saint-Martin, French Southern & Antarctic Lands, Wallis et Futuna, Monaco, Guernsey, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Antarctic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands, Australia, New Zealand, Mexico, Hong Kong, United Arab Emirates.

Does Arc'teryx ship to post office boxes?
Can I have my order shipped to an Arc'teryx store?

No, we do not ship online purchases to Arc'teryx stores.

Will you ship my order to a military address?
How much tax will I have to pay?

All applicable taxes will be applied based on the country or region that your order is being shipped to.

Does Arc'teryx ship to multiple addresses?

No, we do not ship to multiple addresses. Each individual order will ship to only one address.

If you wish to send several items to different addresses, then a new order must be completed for each individual destination.

Can products be delivered to a different mailing address from the billing address?

Yes, the Shipping address can be different from the Billing address.

List of holidays that may delay shipping.

Canada (2018):

  • Feb 12, Family Day
  • Mar 30, Good Friday
  • April 2, Easter Monday
  • May 21, Victoria Day
  • Jul 2, Canada Day
  • Aug 6, BC Day
  • Sep 3, Labour Day
  • Oct 8, Thanksgiving Day
  • Nov 11, Remembrance Day
  • Dec 25, Christmas Day
  • Dec 26, Boxing Day

USA (2018):

  • Mar 30, Good Friday
  • May 25, day before Memorial Day
  • May 28, Memorial Day
  • Jul 3, day before Independence Day
  • Jul 4, Independence Day
  • Aug 31, day before Labor Day
  • Sep 5, Labor Day
  • Nov 22, Thanksgiving Day
  • Nov 23, day after Thanksgiving Day
  • Dec 25, Christmas Day
  • Dec 26, Boxing Day

Europe (2018):

  • Mar 30, Easter Friday
  • April 2, Easter Monday
  • May 10, Father's Day
  • May 20, Pentecost Day
  • May 31, Corpus Christi
  • Aug 15, Assumption Day
  • Oct 3, German Unity Day
  • Nov 1, All Saint's Day
  • Dec 24, Christmas Eve
  • Dec 25, Christmas Day
  • Dec 31, New Year's Eve

What packaging will my order be shipped in?

The packaging method will be determined by the product and number of products on your order. All orders are shipped in unmarked plain cardboard boxes. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.

Is my package insured?

All packages are insured through the shipping company used.