Granville 16 Rucksack

This bag ruined the back of my atom hoodie after one all day hike. Customer service was a waste of time. Please change the back panel of this bag to something that won’t ruin other items you sell.

I enjoy the bag; I use it as a school and work bag daily. I love the material, but it does get fairly dirty fairly fast. This is my goto day pack hiking bag. My only concern is that the straps are a little thin and im concerned that they would rip in time

I really really love my backpack. I'm super glad I went with it. I want to give it 1 less star cause making this decision required so much research that I wish it would have been simple, amongst other things. The biggest issue was I could see anything about the inside of the bag. I had to go through so many different yt videos to get a clearer view of the inside. This has happened to other products as well from Arcteryx. I'm pretty annoyed about that. No regrets though. I love the zipper going all the way down on both sides, it allows me to open all the way if needed. I love my laptop sleeve, i love the pocket on the inside and the one outside. I do wish there was more pockets as I have a lot of small things, and what can't go in the pockets means it's at the bottom of the bag. Which is fine, but it's a lot of deep digging. ie. my portable battery charger. I'm not sure how they would fix this, but I'd be curious to see if there's something you guys could do without compromising the waterproofing aspect. I love that it's waterproof and so far it's served me very well on the multiple day trips/airport/forest trips i've done. It's been so sturdy so far, and I've been able to pack it to the brim or very little. I thought I would be more annoyed with the deep pocket and the pockets, but for everyday use it's great. For my height at 5'2 as a woman it's also been serving me super well.

I loved this bag for the first two years, but over time the water-resistant zipper coating started peeling significantly, compromising its effectiveness. I usually have great experiences with Arc'teryx's warranty, so I was disappointed to learn they wouldn't offer any support for the zipper issue. Knowing they don't repair the zipper, I wouldn’t recommend this bag and would suggest opting for the Granville 25 instead. Disappointing.