Ralle Down Parka Men's

Love the look and fit of the jacket but that’s where it ends. At nearly $1,000 I’m always surprised by how cold I am in anything below 30 degrees F. Insulation just doesn’t cut it. However, the worst feature of the jacket is what everybody else has cited - the main zipper, which rarely works and constantly gets stuck at the bottom of the jacket. Up until today I have spent so much time fumbling around, failing to get it zipped. It truly does delay your departure wherever you are going. And I say “up until today” because it finally broke on me and ripped three teeth off the zipper, so now the jacket is useless. As others have noted, there are no backup buttons for situations like this. I did file a warranty/repair claim, but stay away until the zipper issue is fixed!!

I purchased this on ReGear and the zipper had 3 teeth missing... The condition it was sold as was "A Grade - Like New - Pristine condition with no signs of wear." And before Arcteryx says that ReGear is a totally separate entity and they're not responsible for what ReGear sells, one might think they could've done more to remedy my issue. ReGear offered to accept it as a return or provide 15% off refund for me to keep it. The alternative would be to have Arcteryx directly fix the jacket, which I'm told could take anywhere from 3-5 weeks. Here's my thought - the jacket is barely 3 months only from when it first released. The condition of the jacket is indeed "Like-New" with the exception of a non-functioning zipper... If you truly "warranty" your products and wanted to offer exceptional customer service, you might consider just sending me a new jacket while I return this one to you. By the time the zipper's repaired, the jacket has had less utility as the seasons change... It's also a little frustrating that the ReBird center can't replace the zipper because it's an insulated goretex jacket... Has to go back to Colorado for some reason... All that said, the jacket itself wears large, so definitely size down. I'm 5'8 and 138lbs and an XS fits like a Small. The material is more "crunchy" than my existing Therme, but is noticeable lighter, while being longer and containing a larger quantity of down feathers. The elastic cuffs I feel are a tad on the shorter side, but that could just be my preference. The overall sleeve length is fine. The jacket on it's own is a 4/5 stars; with the 1 star missing because it's on the pricier side, and the quality is clearly lacking... 2/5 because of the experience and headache in getting this repaired. Hopefully for a new season they install a new/different zipper with better durability...

I wear this coat for an everyday coat in NYC. It works. Pockets are ok but not as easy to access as I'd like. Zippers are not as easy to use as I'd like but mine have not failed as I have read in other reviews.