Find out how to shop online at arcteryx.com by reading the step-by-step guide on our 'How to Shop' page.

Near the top of the page, right next to the Arc'teryx logo box, you will find a 'Sign-In' link, click the link and then login using your email address and password.

To set up an account, click the 'Your Account' tab located at the bottom of the website, then click on the 'Create Account' button and fill in the required information.

Yes, in order for us to process and ship an order, an account will be needed but you can add items to Your Cart beforehand and wait to create an account during the checkout process.

In the event that you have forgotten your password, simply click on the 'Forgot Password?' link located below all of our 'Sign-In' forms. Type the email address associated with your account and an automated response will be emailed to you.

General sizing information for Arc'teryx products is included on our 'Sizing Charts' page.

To determine how to best fit yourself for an Arc'teryx backpack, please visit our 'Pack Fit Guide' page.

For additional questions on specific sizing details, please contact an Arc'teryx Product Specialist at 1-866-458-2473 or send us your question using the 'Ask a Specialist' contact form.

To make a purchase, start on the product page of the item, select your color and size in the drop down menu and the locations of any inventory available for purchase will be shown.

If any of our dealers with online stores have your item in stock their logo will appear to the left hand side.

If Arc'teryx has your item in stock, then our Arc'teryx Add To Cart button will be shown.

Once you have placed items in 'Your Cart', click 'Checkout Now' and simply follow the step-by-step online instructions.

Select your color and size in the drop down menu and the locations of any inventory available for purchase will be shown.

If any of our dealers with online stores have your item in stock their logo will appear to the left hand side.

If Arc'teryx has your item in stock, then our Arc'teryx Add To Cart button will be shown.

Yes, Arc'teryx Customer Service Representatives will accept orders over the phone. Please call 1-866-458-2473

Yes, if you checked the Email Me When In Stock checkbox before you added the item to your Wishlist, or if you have selected the Email Me When In Stock option on the 'Your Cart / Wishlist' page we will send you an email when these items on your Wishlist become available.

You must have an Arc'teryx account and be signed in to use this feature because we will need to know who to email when the item arrives in stock.

We accept Visa and Mastercard.

Yes, it is secure to use your credit card for online purchases on our online store. Arc'teryx is PCI (Payment Card Industry) Compliant, and we do not store your credit card information in our system.

Arc'teryx is PCI (Payment Card Industry) compliant. Therefore we do not store any credit card information on our servers.

The estimated delivery time using ground shipping is approximately 6-7 business days however this time line may vary with the final destination. Expedited shipping is available for an extra fee, with an estimated delivery time of 2-3 business days. The cost for shipping will again vary with the total value of your order and will be calculated during the checkout process.

We offer free shipping on all orders over $200.00 (before taxes) and will be sent using standard ground service.

No, the shipping address cannot be changed after the order has been placed.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 1-866-458-2473

No, once an order is placed and payment is taken, you cannot cancel your order.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 1-866-458-2473

No, items cannot be added to an existing order once payment has been made.

If you have any concerns about an order that has already been placed please contact an Arc'teryx Customer Service Representative: 1-866-458-2473

After your order is processed you will receive an order confirmation number on screen and also by email. Payment will be taken at the time of placing your order.

The status of your order can be checked on your 'Order Status' page in the 'Your Account' section of this website.

If we have a tracking number on file for your order, it will show up on your 'Order Status' page. Clicking the tracking number link will take you to the shipping company's website and you can track your shipment's progress there.

The packaging method will be determined by the product and number of products on your order. All orders are shipped in unmarked plain cardboard boxes. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.

All packages are insured through the shipping company used.

If a tracking number is available for your order, it will be recorded in your 'Order Status' page in the 'Your Account' section of this website.

Yes. All orders must to be signed for. If you are not able to accept a signature required delivery at your home address the courier will normally try to deliver the package 2 times and then hold it at the nearest facility for you to pick up at your convenience. If you have any concerns please make a note on the final step of the checkout, (Process Payment), and we will do our best to make alternate arrangements.

Arc'teryx online purchases can be shipped to destinations within Austria, Canada, Denmark, France, Germany, Sweden, UK and USA.

Yes, we will ship to post office boxes but may have to use a alternate carrier which can increase the delivery time of your order.

Yes, by providing a Freight-Forwarding address, and by indicating your desired shipping method, we can ship to Freight-Forwarding operations.

Yes, we do ship to remote areas but may have to use a alternate carrier which can increase the delivery time of your order.

No, we do not ship online purchases to Arc'teryx stores.

Arc'teryx will ship to a military base address but may have to use a alternate carrier which can increase the delivery time of your order.

All applicable taxes will be applied based on the country or region that your order is being shipped to.

No, we do not ship to multiple addresses. Each individual order will ship to only one address.

If you wish to send several items to different addresses, then a new order must be completed for each individual destination.

Yes, the Shipping address can be different from the Billing address.

At this moment, Arc'teryx does not offer gift cards for online purchases.

Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Free, for purchases from merchants located outside of the USA. As Arc'teryx is a Canadian company, some banks apply this fee to charges by Arc'teryx. Other banks use independent third party credit card processing companies that charge this fee. Your financial institution could also be applying a similar cross-border assessment fee.

Arc'teryx only charges the amount shown during check-out and in our email notifications. We encourage you to contact your card-issuing bank to learn more about this fee.

Canada (2013):

• March 29, Good Friday
• May 20, Victoria Day
• July 1, Canada Day
• Aug 5, BC Day
• Sept 2, Labour Day
• Oct 14, Thanksgiving Day
• Nov 11, Remembrance Day
• Dec 25 + 26 Christmas

• May 27, Memorial Day
• July 4, Independence Day
• Sept 2, Labor Day
• Oct 14, Columbus Day
• Nov 11, Remembrance Day
• Nov 28, Thanksgiving Day
• Dec 25 + 26, Christmas