We use cookies to give you the best experience possible. Your browser is set to block cookies so some features may not work as expected.

Hey there, the rules of web surfing say we need to inform you that we use cookies to give you the best experience possible. By continuing to browse our website you are agreeing to our use of cookies. Find out more in our Privacy Policy.×

Free Shipping On ALL Orders  |  Free Returns For 60 days  |  The Arc'teryx Guarantee  |  Find A Store Language: EN | Country: US

1-866-458-2473

Head Office Info

Arc'teryx Equipment Inc.
110 - 2220 Dollarton Hwy
North Vancouver, BC
Canada V7H 1A8

Click Here for Driving Directions

Main Reception:
Phone: 604.960-3001
Fax: 604.904-3692


North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
Minneapolis, MN, USA
North Vancouver, BC, Canada
Tulalip, WA, USA
Washington, DC, USA
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
East Coast, USA or Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancover, BC, Canada
North Vancouver, BC, Canada
Montreal, QC, Canada
Toronto, ON, Canada
Minneapolis, MN, USA
North Vancouver, BC, Canada
Burnaby, BC, Canada
North Vancouver, BC, Canada
Garching by Munich, Germany
Burnaby, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
Montreal, QC, Canada
Castle Rock, CO, USA
Toronto, ON, Canada
North Vancouver, BC, Canada
Burnaby, BC, Canada
North Vancouver, BC, Canada
North Vancouver, BC, Canada
Burnaby, BC, Canada

Careers At Arc'teryx

Customer Service Workforce Analyst

Arc'teryx is an energetic and exceptionally innovative company, with over 500 employees. Our ongoing success stems from an uncompromising passion to continuously challenge, and radically improve, the status quo. At the foundation of our organization is a dynamic team of exceptionally talented, fun, and active people.

Our modern head office is located on Vancouver's picturesque North Shore, near the Second Narrows Bridge. We promote a casual and fun work environment that supports and encourages work-life balance. We also have plenty of parking, a bike room, indoor staff bouldering gym, frequent summer BBQs and other events, as well as a great employee discount.

In this new role, you will take centre stage in spearheading the development and implementation of Customer Service workforce planning and reporting. You will become the subject matter expert regarding Customer Service workforce analysis based on global Customer Service operations, strategies and objectives. Your passion for the outdoors and the Arc’teryx brand will help you to actively contribute to the advancements and improvements of Customer Service processes, reporting and initiatives.

Ideally you will have:

  • 3-5 years experience with Customer Contact Center reporting and Workload Forecasting methodologies
  • Proficiency in Microsoft Office; Advanced working knowledge of Excel and database software
  • College or University Degree preferred
  • Highly effective verbal and written communication skills
  • Strong organizational, interpersonal, and problem solving skills
  • Excellent attention to detail, including accurate data and order entry skills
  • Ability to work well independently and in a team
  • ICMI Certification
  • Interest or involvement in activities that we make products for

Your responsibilities will include (but are not limited to):

  • Collect, consolidate and create appropriate reporting systems in order to provide analytical insight into Customer Service workforce performance and support existing KPI's
  • Provide accurate and timely analysis on workforce performance through a variety of actionable reports and communicate the significance and impact of findings to management teams and across multiple service departments
  • Workload trends, operational performance and staffing requirements, intraday monitoring and reporting, real-time summary reports, master tracking files
  • Through discussions and meetings with relevant departments, be able to develop accurate short and long term workload forecasts
  • Meet service level, response time, and contact center objectives by determining accurate workforce requirements, which provides decision support for real-time schedule adjustments
  • Actively maintain contact center data and staffing models to ensure accurate and updated information
  • Effectively and clearly communicate key workforce planning concepts and tools in order for team leaders, managers and trainers to understand
  • Be proactive in the research and recommendations of vendor software for forecasting and scheduling activities
  • Successfully serve as the initial contact point for all issues regarding schedules

If this sounds like you, then please apply by attaching your resume and cover letter in PDF or Word format to hr@arcteryx.com. It is important to quote "1409-CSWA-web" in the subject line of your email.

Arc'teryx hires on the basis of merit and is committed to Employment Equity.

You can expect an email acknowledging the receipt of your submission within 5 days of your initial correspondence.

Thank you in advance for your interest in Arc'teryx.

Print Job Posting
topmenu
Find a Store
Help & FAQ
Our Story
Contact Us
About Us