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Arc'teryx to the Rescue on the PCT
I was talking with Marie-Josée (MJ), one of our amazing customer-service folks recently, and she told me a great story that I just had to share with all of you. She’d been contacted by Archie, who was a thousand miles into the Pacific Crest Trail. After years of serious work, his pack was needing some repairs and he was worried that this meant his trek had to come to an early end.
We here at Arc'teryx hate to see any good expedition cut short, and so, since Archie didn't exactly have time to wait on a repair, we decided to express-ship him a new Bora 80 in time for him to continue on the remaining fifteen hundred miles.
The best part was the email we got back from Archie: "I am thankful from the bottom of my dirty hiker heart". "That's why I bought Arc'teryx in the first place. Because it comes with that caliber of service and support." This is why we love what we do - all those hiker hearts out there and all those miles of trail. Thanks Archie and MJ!